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This policy covers Clover devices, Clover software plans, merchant accounts and setup services from Stratamize LLC. Your equipment order and your merchant processing agreement state the exact terms for your account; if they differ from this page, they control.
Clover devices
Returns, exchanges and warranty service for Clover devices follow the terms on your equipment order and Clover's warranty. If a device arrives damaged or stops working, call us first: we troubleshoot it with you and arrange a repair or replacement under those terms.
Online Clover orders
When you order Clover devices in our online shop, placing the order reserves the devices. Nothing is charged until your merchant account is approved.
- After your account is approved, we email you a secure payment link.
- Your devices ship after payment.
- If your application is not approved, we cancel the order, and if anything was charged, it is refunded in full.
- You can cancel an order at any time before it ships: email support@stratamize.com or call (770) 629-0928 with your order reference.
Clover software plans
Clover software plans are billed monthly. To change or cancel a plan, contact us and we make the change with you, under the plan's terms.
Merchant accounts
You can ask to close your merchant account at any time. Your merchant processing agreement states its term, how it renews and any early termination fee. Before you decide, we go through those terms with you.
Setup and training
If you need to move a scheduled install or training visit, contact us and we reschedule it with you.
Refunds to your customers and chargebacks
Refunds you give your own customers are issued through your Clover or your gateway. Chargebacks are handled under your merchant processing agreement, and we help you respond to them.
How to ask
To request a return, a cancellation or a change, contact us at support@stratamize.com or (770) 629-0928. Tell us your business name and what you need, and we follow up.