A successful payment response and a deposit into your bank are separate events. Read the status on the individual record.
What the labels mean
| Label | How to use it |
|---|---|
| Approved | The payment attempt was accepted. Check its later transaction and funding status. |
| Pending | The record is not yet shown as settled. Do not take a second payment merely because settlement is pending. |
| Settled | The transaction is reported as settled. Match funding separately in Deposits and at your bank. |
| Declined | The attempt was not approved. Review the response before another attempt. |
| Returned | An eCheck was returned after initial processing. Review its return details. |
| Refund / eCheck refund | Transaction types describing money being returned, not the original purchase's status. |
| Auth | An authorization-type record. Check its details before treating it as a completed sale. |
Additional states can appear if supplied by the source. Open the drawer and ask your operator when the next step is unclear.
Resolve an uncertain outcome
- Search Transactions by approximate date, amount, customer, and masked method.
- Check terminal Recent activity if the payment originated there.
- Record the transaction ID and exact response.
- If the portal says the result is unconfirmed, have support confirm it before charging again.
A timeout or missing success message is not the same as a decline. For confirmed exceptions, see Returns & Declines. For a reversal, see refunds and voids.