24/7 answering
Picks up the moment a call lands — first ring, after hours, or when every line is already busy. The phone is never unattended again.
Stratamize Voice AI
An inbound agent that answers every call, qualifies it, and books the work.
Missed calls are missed revenue. Stratamize Voice AI picks up on the first ring, 24/7, in a natural voice — it understands what the caller needs, answers routine questions, captures the lead, books the appointment, and hands a clean summary straight to your CRM. Built by an operator who runs the counter, not a call-center vendor.
Answers in <1 ring
CRM hand-off built in
Stratamize LLC · Newnan, GA
How the agent is built to work
How it works · built to recover the calls you lose
24/7
Always answering
Built to pick up nights, weekends, holidays, and while the line is busy.
First ring
Pickup target
Answers on connect — no hold music, no voicemail dead-ends.
Every call
Logged by design
Each call is built to produce a transcript, summary, and CRM record.
1 number
Per location
Keep your existing line — we forward or port it.
Capabilities
Everything a good front-desk does — on every call, every time.
No scripts read off a card, no "press 1 for…" tree. The agent listens, understands intent, and acts. You set the rules; it works the phone.
Natural voice
Low-latency, human-sounding speech that interrupts and recovers like a real conversation. Callers ask follow-ups; the agent keeps up.
Appointment booking
Offers real open times, holds the slot, confirms the booking, and texts the caller — booking against your connected calendar so slots aren't double-sold.
Lead capture & qualifying
Asks your qualifying questions, records name, number, and intent, and flags the ones worth a callback — so nothing high-value slips through.
CRM hand-off
Pushes the contact, the call summary, and the outcome into Stratamize CRM (or yours) the second the call ends. No manual data entry.
Call summaries & routing
Every call returns a transcript and a plain-English summary, then routes — book, callback, or warm-transfer to a human when it should escalate.
Call flow
From ring to CRM record in one continuous call.
You define the answers, the calendar, and the escalation rules once. The agent runs the same disciplined flow on every call after that.
Answer & understand
The call connects on the first ring. The agent greets the caller in your business's name and listens for what they actually need — hours, stock, pricing, an appointment, or a person.
Answer questions & qualify
It handles the routine questions from your knowledge base and asks your qualifying questions back — name, reason for the call, and anything you need to triage the lead.
Book or route
If it's an appointment, it offers real open times and holds the slot. If it needs a human, it warm-transfers or schedules a callback — never a dead end.
Confirm & hand off
It texts the caller a confirmation, then writes the contact, transcript, summary, and outcome into your CRM — so the record is waiting before you've even checked the phone.
HOW IT CONNECTS · CALL → SUITE
- Voice AI answers and qualifies the call
- Contact + summary flow into Stratamize CRM
- The booking lands on the shared calendar
- Repeat callers are matched against POS history
Illustration of the data flow, not a screenshot. One operator login, one source of truth — no copy-paste between four tools.
Operator-built
Built by someone who actually answers the phone.
Stratamize is run by a hands-on retail operator — ten-plus years on the floor of a vape and counterculture shop in Newnan, Georgia, and four-plus years building the software that runs it. The voice agent was shaped by real calls on a real counter, not a demo script.
- It knows what a customer call sounds like because we take those calls every day.
- It plugs into the same suite as our POS, CRM, and automations — not a bolt-on widget.
- You get a builder on the other end of support, not a reseller passing tickets along.
Use cases
Where it earns its keep.
Any business where a ringing phone is a customer and a missed call is money out the door.
Retail & storefronts
Hours, stock checks, "do you carry…", and holds — answered instantly while your team is helping the customer in front of them. Walk-in traffic stops bouncing to voicemail.
- Stock and availability questions
- Hours, directions, and store policies
- Holds and in-store pickup bookings
Service & appointment businesses
Quotes, scheduling, and rescheduling handled end-to-end so technicians and stylists stay on the job instead of on hold. The calendar fills itself.
- Book, confirm, and reschedule appointments
- Qualify and triage new service requests
- Warm-transfer the calls that need a person
Multi-location operators
One agent per location, each with its own hours, knowledge, and calendar — all reporting into a single dashboard. White-label the greeting to each brand you run.
- Per-location hours and knowledge
- Branded greeting per storefront
- Unified call log across the portfolio
After-hours & overflow
Keep the line covered when you're closed or slammed. Every after-hours call is still captured, qualified, and queued for the morning instead of lost.
- Catch every closed-hours call
- Absorb overflow when lines are busy
- Morning queue of qualified callbacks
Built for trust and compliance
Built for the businesses we serve
Calls are recorded and summarized with an audit trail, confirmation texts are sent only to the caller who shared their number, and customer data stays inside your Stratamize account. We build to the compliance bar our payments products already operate under — because we run those businesses ourselves.
Questions
What operators ask first.
Do I have to change my phone number?
No. Keep your existing number — we either forward your current line to the agent or port the number to Stratamize, whichever you prefer. Callers dial the same number they always have.
What happens when a call needs a real person?
You set the escalation rules. The agent can warm-transfer the caller to a team member, take a message, or schedule a callback — it never drops the caller into a dead end.
How does it know my hours, pricing, and policies?
You provide a short knowledge base during setup — hours, locations, common questions, and what to say. You can update it any time from your dashboard, and changes apply to the next call.
Where does the call data go?
Into your Stratamize account. Each call produces a transcript, a summary, and the outcome, written to Stratamize CRM (or handed off to your CRM). Customer data stays under your account with a full audit trail.
Are calls recorded, and is that compliant?
Calls are recorded and transcribed for the summary and audit trail, handled in a consent-aware way per your jurisdiction. SMS confirmations run on registered A2P messaging. We'll walk through the specifics for your locations during onboarding.
Request access
Stop losing calls. Put an operator-built agent on your line.
Tell us about your business and how your calls come in. We'll set up the agent with your hours, knowledge, and calendar, and walk you through it before a single real call hits it.
Stratamize LLC · Newnan, GA · Support@stratamize.com