Savanah is an account-dependent workspace linked to invoices and eligible past-due subscriptions. A requested mode or visible screen does not prove calling or phone payment capture is active.
Check active capability
- Open Savanah if available.
- Read any not-enabled, setup-incomplete, or calling-unavailable message first.
- Compare Requested and Effective mode, then read the safety or capture explanation.
- Review Call window, Timezone, Daily call cap, and escalation contact with the operator.
When the explanation says customers pay through a secure link, card entry belongs on the hosted page. Card numbers must not be spoken to the assistant or placed in prompt notes. Treat secure phone capture as available only when the account explicitly confirms it.
Follow up on an invoice
In Invoices, identify the unpaid invoice and use Queue call when enabled. Verify customer, amount, phone, and instructions before Queue Savanah call. Queue next invoice or Queue next call can be shortcuts; check which invoice is selected.
Review Recent calls and invoice call state afterwards. A queued or completed call is not proof of payment. Verify the invoice and transaction separately. An eligible overdue subscription may offer Savanah for its associated collection invoice.
Demo limits
Synthetic Example — No Call Placed means exactly that. The demo places no calls, sends no texts or links, and captures no payments. Settings and queue actions are unavailable. Where labels conflict, follow the explicit safety or unavailability message and ask the operator.