Skip to content

Merchant Portal

Change, pause, or cancel a subscription

Manage a plan and address an overdue installment as separate tasks.

Menus and available actions depend on your role and enabled services. In the local demos, use sample records only; no real payments or messages are sent.

Start with the subscription card's amount, customer, status, cadence, method, next charge date, and payment count. Available actions differ by status and account capability.

Change amount or schedule

  1. Choose Edit on the intended plan.
  2. Review both Amount (USD) and Schedule, even when changing only one. Do not assume the form's initial schedule reproduces the existing plan.
  3. Choose Save changes.
  4. Re-read the refreshed plan and verify amount and cadence.

For a different authorized method, choose Update method when enabled, select an available method, submit Update method, and verify the new masked entry. This does not itself prove an overdue balance was paid.

Pause, resume, or end billing

Pause changes an active plan to paused. Resume appears on a paused plan; review its next date after resuming. Cancel confirms that future charges should stop. Verify the resulting status. None of these actions automatically refunds payments already collected.

Address a past-due balance

The notice can show missed-payment count and amount. Collect now opens the associated workflow where enabled; Savanah may offer approved follow-up. Review the outstanding invoice separately from future billing. Do not assume updating a method retries all missed installments.

If an action fails, check the refreshed plan and give the operator its reference, customer, amount, and schedule. The demo simulates edit, pause, resume, and cancel locally, but blocks real method updates, public collection, and calls.