Skip to content

Merchant Portal

Understand fees and your blended rate

Compare period totals, fee lines, and a sample effective-rate calculation.

Menus and available actions depend on your role and enabled services. In the local demos, use sample records only; no real payments or messages are sent.

Fees separates charges by source and month. Use it to investigate the total on Overview.

Read the report

  1. Open Fees with Monthly totals selected.
  2. Review Gateway fees, eCheck/ACH fees when present, Card processing, Total, Blended, and Status.
  3. Choose a month for Source, Fee, Rate, Qty, and Amount on each available line.
  4. Look for estimate marks and annual-fee notices.
  5. Compare closed-month charges with the statement.

Final indicates a closed period with its statement available. Estimate means figures are accruing. Pending means the period closed but awaits its statement. Per-transaction fee figures remain estimates.

Work through the sample

The sample Overview shows $12,480.00 in volume and $228.38 in fees:

$228.38 ÷ $12,480.00 × 100 ≈ 1.83%

This is a blended effective rate for the illustrated activity mix. It is sample data, not a rate quote or a promise about your business's costs.

Explain differences

Annual fees are separately flagged and excluded from the displayed blended rate when indicated. Use a consistent fee basis and volume period when reproducing the calculation. Returns, adjustments, and payment-method mix affect comparisons. An empty blended-rate cell is not a zero-percent rate.

Customer service fees collected, processing fees billed to you, and sales tax collected are separate categories. Do not subtract collected tax to reduce a processing-rate calculation. Ask the operator to reconcile specific fee lines when estimates and statements differ.